Refund Policy

At VehicleInsideInfo, we are committed to delivering accurate, data-driven vehicle history reports to help customers make informed decisions when buying or selling vehicles.
Because our reports are digital products, please read this Refund Policy carefully before completing your purchase.

1. Digital Products Are Non-Refundable

All services and products offered through VehicleInsideInfo.com are digitally generated and instantly delivered. These include but are not limited to:

  • Vehicle History Reports

  • Market Value Analyses

  • Accident and Damage Summaries

  • Ownership and Verification Details

  • Import/Export Records

  • Warranty and Recall Information

As these items are intangible and automatically processed upon order completion, all sales are final. Refunds are not available once a report has been generated and delivered to the customer.

2. No Refunds for Customer Errors

Refunds cannot be issued in cases where errors occurred due to customer-provided information, such as:

  • Incorrect or Invalid VIN Submission

  • Typographical Mistakes

  • Duplicate Orders

  • Misunderstanding of the Service Scope

We strongly advise verifying all VINs and details carefully before placing an order to ensure accuracy.

3. Exceptions to This Policy

In exceptional cases, VehicleInsideInfo may offer a correction or redelivery if:

  • The delivered report does not match the VIN you provided.

  • The report is incomplete or corrupted and cannot be accessed.

  • The report was not delivered within the expected timeframe (usually within 7–10 hours) due to a system error on our end.

If any of the above issues occur, please contact us at info@vehicleinsideinfo.com within 2 business days of receiving (or not receiving) your report. Our support team will review and resolve the issue promptly.

4. Support & Access Issues

If you encounter issues accessing or downloading your report, our support team will gladly assist in restoring access.
However, since the report is considered delivered once generated, technical access issues do not qualify for a refund.

Before reaching out, please check your Spam, Junk, or Promotions folders to ensure the report email was not filtered.

5. Chargeback Policy

Filing a chargeback after accepting this Refund Policy constitutes a violation of our service agreement.
VehicleInsideInfo reserves the right to dispute any chargeback by providing evidence of:

  • Successful report delivery

  • Completed service fulfillment

  • Customer acceptance of this Refund Policy

We encourage customers to contact us directly at our support email before initiating a chargeback, so we can resolve the issue amicably.

6. Agreement to This Policy

By placing an order on VehicleInsideInfo.com, you confirm that:

  • You understand our reports are digital and non-refundable.

  • You accept that all sales are final, except in the limited cases outlined above.

  • You have read and agreed to this Refund Policy before completing your purchase.

7. Contact Us

For order-related assistance or to report an issue, please contact our support team:

📧 Email: info@vehicleinsideinfo.com
📞 Phone: [Not Provided]
🏢 Address: [Not Provided]
🕘 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)
🌐 Website: https://vehicleinsideinfo.com